Effective Date: May 16, 2025

Welcome to Vision Travel! These Terms of Use ("Terms") govern your access to and use of our website and services. By accessing or using our website, booking a tour, or utilizing any of our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. About Vision Travel

Vision Travel is a Vietnam-based travel company specializing in guided tours, private tours, motorbike and car rentals, and travel services primarily in the Ha Giang region. Our goal is to offer authentic, safe, and memorable travel experiences for both local and international tourists.

2. Eligibility

  • You are at least 18 years old or have parental consent.
  • You have the legal capacity to enter into binding agreements.
  • All information provided during booking or inquiries is accurate and truthful.

3. Bookings and Payments

  • All bookings must be made through our official website or authorized agents.
  • Full payment or deposit may be required to confirm your reservation.
  • Payments can be made via bank transfer, credit/debit card, or other available methods.
  • Any additional costs will be clearly communicated prior to booking.

4. Cancellations and Refunds

Cancellation policies vary depending on the tour or service. Please refer to the specific cancellation terms provided during booking. Refunds, if applicable, will be processed within a reasonable timeframe and may exclude non-refundable fees or deposits.

5. User Conduct

  • Use our website and services for lawful purposes only.
  • Do not misuse or disrupt our website or platforms.
  • Treat our staff, guides, and other travelers with respect and courtesy.

6. Intellectual Property

All content on the Vision Travel website (including images, logos, text, and designs) is the property of Vision Travel or its licensors. You may not reproduce, copy, or distribute any material without prior written consent.

7. Limitation of Liability

Vision Travel is not responsible for any loss, injury, or damage resulting from delays, accidents, natural disasters, or third-party providers. We are also not liable for personal belongings lost or damaged during a tour or rental period.

8. Changes to Terms

We may update these Terms from time to time. Changes will be posted on our website with the updated date. Continued use of our services after updates constitutes your acceptance of the revised Terms.

9. Privacy

Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

10. Contact Us

If you have any questions about these Terms, please contact us at:

Thank you for choosing Vision Travel. We look forward to making your journey unforgettable!