PRIVACY POLICY

Introduction

Welcome to Vision Travel's Privacy Policy. This document explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile application, or interact with our services.

Information We Collect

Personal Information

• Contact Information: Name, email address, phone number, and mailing address
• Account Information: Username, password, and profile details
• Payment Information: Credit card details, banking information, and billing address
• Identification Documents: Passport information, ID cards, and other travel documents required for booking tours
• Travel Preferences: Destination preferences, travel dates, accommodation preferences, and special requirements

Non-Personal Information

• Technical Information: IP address, browser type, device information, operating system, and cookies
• Usage Information: Pages visited, time spent on site, click patterns, and interaction with our service
• Location Information: Geographic location data when you use our location-based services

How We Use Your Information

We use your information for the following purposes:

1. Process Bookings: To confirm, manage, and complete your tour bookings
2. Customer Service: To respond to your inquiries, provide support, and address concerns
3. Personalization: To customize your experience and offer relevant tour recommendations
4. Communication: To send booking confirmations, updates, promotional materials, and newsletters
5. Analytics: To improve our website, services, and user experience
6. Legal Compliance: To comply with applicable laws, regulations, and legal processes

Information Sharing and Disclosure

We may share your information with:

1. Service Providers: Hotels, transportation companies, tour guides, and other partners necessary to fulfill your booking
2. Payment Processors: Third-party payment processing companies to complete transactions
3. Marketing Partners: With your consent, we may share information with selected marketing partners
4. Legal Requirements: When required by law, court order, or other legal processes
5. Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business

Data Security

Vision Travel implements appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee the security of information transmitted to our site.

Your Rights

Depending on your location, you may have rights regarding your personal data, including:

1. Access: The right to access your personal information
2. Correction: The right to correct inaccurate information
3. Deletion: The right to have your data deleted
4. Restriction: The right to restrict processing of your data
5. Portability: The right to receive your data in a structured format
6. Objection: The right to object to certain processing activities

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. These technologies help us recognize you, customize your experience, and collect information about your usage. You can manage your cookie preferences through your browser settings.

International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your residence, particularly where our servers or service providers are located. We ensure appropriate safeguards are in place to protect your information during these transfers.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete it immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, sending you a notification.

Contact Us

Effective Date

This Privacy Policy is effective as of May 16, 2025